Frequently asked questions
Does it cost anything to list?
No. Listing is free. Sale commission uses marginal bands in ZAR; see the current schedule before listing. Provider charges are separate and currently unconfirmed. Commission is only due on completed deals; see How it works for the full bands.
Can I buy from another country?
Yes. Prices are shown in your chosen currency. Shipping, customs and import duties are arranged between buyer and seller.
Who ships the equipment?
Buyers and sellers must organise shipping and transport themselves. Agree who books and pays, loading, unloading, insurance and any permits or customs duties before completing the deal, and record those arrangements in your deal record. MyTradeMarket does not book transport, provide tracking or automatically include shipping in the equipment price. Buyer collection is possible if the seller agrees.
Will I receive a receipt by email?
Confirmed website payments will need email payment receipts once approved payments are connected; that service is not active yet. For now, saving a proposal or recording a deal action submits a deal record confirmation to your verified account email, subject to email preferences and delivery availability. Both participants can request their own confirmation from the deal's audit history. These confirmations are not proof of payment.
How do tools and heavy machinery get delivered?
Small tools may travel by courier. Machinery can need a specialist heavy haul carrier, suitable loading equipment and route permits. International equipment shipments may require a freight forwarder and customs broker. Get a written quote based on the item's dimensions, weight, collection point and destination.
What should an international delivery quote include?
Agree loading and unloading, transport, cargo insurance, customs paperwork, duties and import taxes in writing. Check import restrictions and the carrier's credentials before paying. MyTradeMarket does not insure shipments or guarantee delivery.
How does renting work?
Rent out at your own risk. Equipment may not be returned, or may be stolen or damaged. MyTradeMarket does not guarantee return or recovery and does not provide rental insurance or compensation. Agree written hire terms, return dates and suitable insurance before handing equipment over. Choose rates and dates. Rental owners and renters pay 0% commission and may share contact details in rental listings/conversations to arrange rentals outside MyTradeMarket. There is no marketplace payment protection. Owners track rented out and returned equipment in their dashboard.
What is a verified seller?
Staff review submitted business profile and registration details before awarding a badge. Verification is not a guarantee of ownership, equipment condition or payment.
Are there any fees for buyers?
Listing and rental commission are free. Sale commission uses marginal bands. Provider fees are separate and currently unconfirmed; the seller is the default fee payer. Any future checkout must disclose who pays and the exact charge before payment.
Does MyTradeMarket hold my payment?
No. Website payments and payment protection are unavailable. The company must never hold seller funds in its own bank account. The intended approved provider flow releases sales below R100,000 after confirmed payment and checks, while R100,000+ sales require buyer confirmed receipt. Provider custody, fees and conditional release remain unconfirmed. Do not arrange private sale payments; contact support.
Do I need a photo and full name?
Yes. First name, last name and a profile photo are required before listing, messaging, requesting quotes or reviewing, to support safer trading. Specialist ID checks are not available yet. Never share ID numbers or documents publicly or in messages.
How do I subscribe to equipment emails?
Sign in and save a search in Email subscriptions. We use your account email for new matching listings. Favourites alone do not subscribe you. Delete an alert to stop that search; app emails include an unsubscribe link.
Can I share my phone number or arrange a private meeting?
For sales, no: contact details and private meeting/payment requests are blocked to help protect you from scams and payment pressure. Keeping conversations here preserves records staff can review; company names and equipment specifications remain visible. For rental listings and rental conversations, outside contact is allowed with 0% commission and no payment protection. General profiles remain restricted.
How do I report an outside payment request?
Use Report on a listing or Report message on an incoming message. The Safety & reporting page also accepts concerns about photos, profiles, quotes and requests to move a sale elsewhere. Reports are saved for staff review, not automatic suspensions or refunds. Protected checkout and inspection based fund release are not available yet; do not pay privately or send money to someone claiming to hold it for MyTradeMarket.
How can I stop unwanted messages?
Open the conversation and choose Block person or Report message. Blocking stops new marketplace messages in both directions, but not outside contact. You can remove your own block. Reports go to staff for review.
Are sold counts verified?
No. Sales history and counts are seller reported when a sale listing is marked sold. A verified seller badge means staff reviewed profile details, not that all sales are independently confirmed.
What can I sell here?
Heavy machinery, forklifts, agricultural and industrial machines, generators, medical equipment, tools, building materials and mining supplies. Illegal, stolen or unsafe items are not allowed.
Do you inspect the equipment?
Sellers describe their equipment; we recommend buyers arrange an independent inspection before paying the balance.